Privacy Policy

A legal disclaimer

Last updated: September 2026

MOC Adventures ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, and how we use, share, and protect it, in accordance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Who is responsible for your data

MOC Adventures, a Mexico-based company operating tours in Mexico and internationally, is the party responsible for the collection and use of your personal data as described in this policy. For any questions or requests, contact us at info@mocadventures.com.

Information we collect

Contact information: name, address, phone number, email, date of birth, nationality
Emergency contact information: name, relationship, phone number, email, doctor's name and phone number
Medical information: allergies or health conditions you disclose, used solely for trip safety
Payment information: deposit and payment confirmations (processed through third-party payment platforms; we do not store your full card or bank details)
Website usage data: collected through cookies and analytics tools (such as Google Analytics and Meta Pixel) when you browse mocadventures.com

Why we collect it

To register you for a trip and manage your reservation
To plan trip logistics (transportation, accommodations, activities)
To respond appropriately in case of a medical emergency during the trip
To communicate with you before, during, and after your trip
With your consent, to send you marketing communications about future trips
To understand how visitors use our website and improve our marketing (via analytics/advertising cookies)

How we handle medical and emergency data

Allergy and emergency contact information is collected exclusively for your safety during the trip. This information is shared only with the specific guides, drivers, or accommodation staff directly involved in your trip, strictly on a need-to-know basis, and is never used for marketing or shared with unrelated third parties.

Who we share your information with

We may share necessary information with third-party service providers directly involved in delivering your trip (transportation companies, accommodation providers, local guides) and with payment processing platforms. We do not sell your personal information to third parties.

Data retention

We retain your information for as long as necessary to fulfill the purposes described above, or as required by law.

Your rights (ARCO rights)

You have the right to Access, Rectify, Cancel, or Oppose (ARCO) the use of your personal data, as well as to withdraw your consent at any time. To exercise these rights, contact us at info@mocadventures.com.

Cookies and website analytics

Our website uses cookies and similar technologies (including Google Analytics and Meta Pixel) to understand site usage and measure the performance of our advertising. You can control cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

If you have questions about this Privacy Policy or how your data is handled, contact us at info@mocadventures.com.